ORDERS & SHIPPING
Can I change or cancel my order after placing it?
Once an order has been placed, it is immediately processed to ensure fast shipping, so we’re unable to make changes or cancellations. Please double-check your order details before completing your purchase.
How long will delivery take?
Domestic (Thailand) — (2–3 business days)
International — (3–11 business days)
When will my order be shipped?
All orders are processed and shipped within 1–3 business days. You’ll receive a confirmation email with tracking details once your order has been dispatched.
Do you ship internationally?
Yes, we offer international shipping to most countries. Delivery times vary by location.
RETURNS & EXCHANGES
Can I return or exchange my order?
We do not accept returns, cancellations, or size exchanges once an order has been placed. Exceptions are only made if you receive a defective, damaged, or incorrect item.
Can I exchange my item for a different size?
Unfortunately, we do not offer size exchanges at this time. Please review our Size Guide carefully before purchasing to ensure the best fit.
What if the item I want to exchange is out of stock?
If you qualify for a return due to a defective, damaged, or incorrect item and the same product is out of stock, we will issue a refund to your original payment method once your return has been processed.
PRODUCT & SIZING
How do I find my size?
You can refer to the Size Guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Do you restock sold-out itemS?
Some pieces are made in limited quantities and may not be restocked. Follow us on Instagram (@jmillexstudio) or subscribe to our newsletter for restock updates.
PAYMENT & SUPPORT
What payment methods do you accept?
We accept credit/debit cards and Paypal.
How can I contact customer service?
You can reach us anytime at jmillex0ffice@gmail.com Our team typically replies within 24 hours on business days.
I entered the wrong address—what should I do?
Please email jmillex0ffice@gmail.com immediately with your order number and the correct address. If your order has not yet been shipped, we’ll update it for you.